Team Leader
Are you a motivated and compassionate individual who wants to be able to make a real difference to those you care for, and colleagues you work with? if that you, then please enquire or apply today!
We usually respond within a week
JOB DESCRIPTION
Job Title: Team leader
Responsible to: Registered Manager / Service Manager
Job Location: Based at Launceston office, but travel required between sites and East
Devon area to meet the business need.
A Team Leader is traditionally someone who provides direction, instructions, and
guidance to a group of individuals, who can also be known as a team, for the purpose of
achieving a certain goal. An effective leader will know their team members' strengths,
weaknesses, and motivations.
Team leaders serve various roles in an organisation. Their job is to get tasks done by
using all of the resources available to them, including other employees or team
members. Our team leader must:
• Develop a strategy with their own Manager that the team will use to reach its
goal
• Help to identify any training that team members need through shadowing &
observations
• Communicate clear instructions to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being
provided is being put into use, help to identify any “stars” in the company
• Create clear & timely reports to update the Manager on the team's progress or
issues
The Team Leader role within our organisation will also be a very client facing role, with
you being out and about reviewing client care needs, completing assessments and
overseeing their care delivery. The Team Leader role is the link for both clients and staff,
to the office and further advice and support.
Building strong relationships with the care team is vital and enables members of that
Team to enjoy their work, feel valued & respected, not just by the Office but the
Organisation as a whole. This in turn encourages them to care about their colleagues,
perhaps making them think twice before putting them under unnecessary pressure
from for example, short term absences.
Overall summary of role:
Taking an active role in the co-ordination and delivery of the care service by managing a
designated caseload and all associated tasks, including out of hours service.
Responsibility for the supervision of staff, both in the community and through regular
meetings.
Aims:
• Commitment to provision of a service-user led and quality service
• Provide each service user with a named Team leader to support person centred
care provision
• Aid motivation and staff development
• To monitor that staff practice is in accordance with current legislation and best
practice guidance
• To encourage service user and carer participation and involvement.
• To promote the independence of service users and quality service delivery
• Promote & re-enforce Compliance & Company Goals & Objectives throughout
the Team
• To take accountability for your role and associated responsibilities.
• To assist the Registered Manager in ensuring the service remains compliant and
meets regulatory standards.
The practical elements of the Job Description will allow the Manager and Deputy to give
more meaningful time to developing the Team Leader / Team member relationship
further strengthening the commitment from the staff to the Company.
Personal knowledge, attributes and Qualifications :
• Hold Level 3 Diploma in Health & Social Care or willing to work to attain Level 3,
continuous approach to PDP
• Flexible working ability
• Excellent communication skills, verbal & written
• Reliable, professional & smart appearance
• Proven understanding of the principles of good practice
• Good knowledge of those requiring Care & Support at home, Company
demographic & runs
• Good time keeping
• Well organised, able to self-motivate & plan within the direction of the Manager
• Good understanding of health & safety in relation to the services we provide &
the risk and needs process
• Respectful of the Team’s ideas
• Calm under pressure
Specific Duties and Responsibilities:
Care Management :
• To manage a designated caseload of service users in accordance with
organisational policies and procedures
• To be responsible for initial assessments, risk assessments, reviews and record
keeping
• To provide a holistic care approach to all clients.
Service Delivery :
• Work as part of the office team
• Receiving and dealing with general enquiries
• Providing support to staff, service users and/or their representatives
• Responding to staff who are unable to work, including undertaking their duties if
required
• Delivering care when required, this may include out of core working hours.
• Staff and rota management
• To be able to communicate effectively with Service Users, colleagues and
Managers
• To support with the shared Duty responsibilities, out of office hours, including
some weekend.
• Listen and respond to individuals’ questions and concerns
• Develop positive relationships with service users, families, & their significant
others
• This is a very client and staff facing role. So there will be an expectation that you
are out in the community up to 80% of the working week.
• To help promote the Organisational values and reputation across Social Media
platforms.
Staff:
• Arrangement and completion / delegation of regular workplace supervision
• Arrange and provide office-based supervision and appraisals for designated staff
• To feedback to managers concerns regarding service delivery, staff performance
or service user wellbeing
• To accompany and supervise new staff
• Perform scheduled & spot check community-based observation observations
with the Care team reporting back to the manager
• Perform Community based Induction / shadow training / mentoring with new
members of the Team, these may form part of the Care Certificate criteria
• Play an active role in the recruitment of new care staff.
Administration:
• Maintain all records as required by legislation and regulation
• Use of electronic records to maintain all staff and service user information
• To assist the Registered manager in ensuring we remain compliant with all
documentation and be accountable for your own record keeping and
administration.
• Collect, collate & audit Daily Note / MAR chart sheets & advise the manager of
follow up actions required
Personal Development
• Attend training as necessary
• To maintain own development portfolio and contribute to identifying own
learning needs
• Use reflective practice through supervision to identify good practice and learning
needs
NOTE:
This job description is not exhaustive and may change as the post develops, but such
change will not take place without the consultation between the post holder and
his/her Manager.
- Department
- Launceston
- Locations
- Launceston Office
Launceston Office
Our Perks & Benefits
-
🎓Comprehensive Training & Development Opportunities
You’ll receive full training from our expert in-house trainer and accredited external sources, with company-funded development from beginner Level 2 qualifications all the way to LMA.
As an added bonus, if you complete all your training during the financial year, you’ll earn a Training Loyalty Bonus – a little extra in your wages to reward your dedication!
-
🎉 Team Building & Social Fun 🕺
We believe a happy team makes for the best care, which is why we offer paid team-building events – and the best part? You get to help decide what we do! Got a creative idea? We’d love to hear it!
We also host social events to support our clients, creating meaningful moments together.
And when the festive season rolls around, our Christmas party is fully paid for by the company – you and your team choose the venue. Celebrate the season with fun, food, and good company.
-
💸 Generous Refer-a-Friend Scheme!
Love working with us? Why not bring a friend on board? Refer a new team member and enjoy:
➡️ Up to £250 when they join
➡️ £100 after 3 months
➡️ £50 after 18 months
And it’s not just you who benefits – your referral will get a £100 bonus at their 3-month milestone too!
It’s a win-win for everyone. Start spreading the word today! 🌟
-
💙 Employee Assistance Programme – Here for You 24/7
we care about you as much as the people we support. That’s why we offer a 24-hour helpline through Health Assured, providing confidential support for life’s challenges:
- Family Issues
- Financial Wellbeing
- Legal Information
- Medical Information
- Relationship Advice
- Housing Concerns
- Alcohol and Drug Issues
- Childcare Support
- Stress & Anxiety
- Bereavement
- Counselling
- Consumer Issues
You’re never alone – help is just a phone call away. 🌟
Workplace, Culture & Diversity
At River Exe Healthcare, we’re proud to create a workplace where compassion, respect and teamwork thrive.
We are fully committed to exceeding the standards set by the Care Quality Commission (CQC), ensuring that the care we provide is safe, effective, responsive, caring and well-led.
We believe in the strength of working together—when individuals feel supported and empowered, our whole team flourishes. That’s why we invest in building strong, skilled teams and nurturing personal growth at every level.
We take great pride in the quality of care we deliver, recognising that great care is complex and ever-evolving. We’re always learning, always improving—so we can continue to meet the highest standards for those who rely on us.
Already working at River Exe Healthcare?
Let’s recruit together and find your next colleague.